FAQ
How long will it take to receive my order?
The Royal mail network will receive your order within 1 business day.
Shipping within the UK: We offer Royal Mail or Parcelforce tracked 24 shipping options.
Shipping within Australia: We offer express and standard shipping options.
Standard delivery (Parcel Post) has an estimated delivery of 2-4 business days for NSW, and 3-6 business days for all other states.
Express delivery (Express Post) has an estimated delivery of 1-2 business days for NSW, and 1-3 business days for all other states.
We recommend Express delivery (Express Post) to customers in Western Australia, Tasmania and Northern Territory.
Shipping to New Zealand: Orders are shipped via Australia Posts international express service. The order is then delivered locally by NZ Post. The approximate delivery time is 4-8 business days.
Shipping to USA: Orders are shipped via Australia Posts international express service. The order is then delivered locally by USPS. The approximate delivery time is 4-8 business days.
How much is shipping?
Shipping costs vary depending on what country you are shipping to and if you choose from the express or standard options.
Purchase a complete set to receive free express shipping for customers in the UK, New Zealand and Australia.
Do you deliver to PO Boxes and Parcel Lockers?
We sure do! Just ensure that you enter this information when providing your shipping information at checkout.
What is your return policy?
We have a 30 day exchange and returns policy for any customer who happens to change their mind or may have ordered the incorrect product. Review the full details of our returns policy here.
Do you offer both right and left-handed pouches?
Yes, we do offer right and left-handed version of all of our pouches.
Always select I am right-handed, if you are a right handed person.
Always select I am left-handed, if you are a left handed person.
We will take care of the rest from there!
How does the belt sizing work?
We offer four sizes for our tool belts, each of which cover a range of waist sizes.
Small: 28"-30"
Medium: 32"
Large: 34"-38"
Extra Large: 40"-44"
The best way to determine which size you are is to measure your body's circumference at the point where the tool belt will sit (ie. just above you hips). Make sure you throw on your typical workwear before taking this measurement, given that you'll be wearing belt over the top of your shirt/pants each day.
NOTE: This size may not be exactly in line with your typcial pant size so don't rely on the size you might be for your favourite pair of jeans.
Are your suspenders one size fits most?
Yes, our suspenders are based on a "one size fits most" approach.
Our suspenders have significant adjustment built in to their design and have been tested on people ranging from just above 5' tall through to well over 6' tall. If you are on the extreme edge of that height scale, feel free to reach out to us before purchasing and we can provide you with some specific guidance on how well our gear will fit you.
What materials are your products made of?
The body of our pouches, belts and suspenders is made from 1000 Denier CORDURA Nylon. This fabric is trusted by premium brands and militaries all over the world because it is extremely tough but also very lightweight.
Our products incorporate heavy duty stitching and rivets to reinforce any areas which may come under extra stress during construction work. Genuine leather edging is also used to provide additional strength and rigidity to individual pockets. We use foam in each of our products to keep you comfortable when loading up for a big day on the tools.
Does your gear work in with other brands?
Our pouches and belts will be interchangeable with most brands on the market so you can definitely mix and match for most set ups out there. Our suspenders work on a 4-point attachment system, but some of our customers do run them successfully on a belt with only 3 attachment points. However if you are trying to make 3-point suspenders work on our 4-point belts, that won’t cross over.
What payment options are available?
There are many different ways you can check out depending your location.
Customers in Australia can check out using Visa, Mastercard, Shop Pay, Paypal, PayPal pay in 4, Apple pay, Google pay and Gift card.
Customers in the UK can check out using Visa, Mastercard, Shop Pay, Paypal, PayPal pay in 3, Apple pay, Google pay.
International customers can check out using Visa, Mastercard, Shop Pay, and PayPal.
Can I use more than one payment type?
This can only be done if you are combining a gift card with one other method. Unfortunately multiple credit cards, or buy now, pay later options can't be combined.
Do out of stock item get restocked?
All items listed on the website will continue to be restocked.
If you are keen to be notified when a specific item or size is restocked, sign up via the product page.
What if i have more questions?
Reach out to us directly here!